General Sales & Service Agents ( GSSA )
General Sales & Service Agents – GSSAs – provide a valuable service which allows Airlines to achieve a cost-effective presence in markets where it may be uneconomical for an airline to maintain its own sales force and premises.
The GSSA becomes the face of the airline in a specific territory or region and provides the freight forwarding community with a full range of cargo services.
Please see below a simplified version of the process an airfreight shipment takes and where a GSA fits in:
- Understand the strengths of the carrier and develop a comprehensive marketing plan.
- Create innovative and dynamic marketing strategies to promote the carrier brand.
- Initiate marketing activities to create awareness and meet decision-makers.
- Participate in social events, periodical fliers and social media.
- Organize promotional events and annual awards alongside attendance at key industry events.
- In-depth knowledge of the local market.
- Experienced and professional sales team networking.
- Tailor made sales strategies based on the strength of the carrier.
- The ability to generate higher yields through targeted sales using market and analysis.
- Experienced staff providing the highest standard of customer service, bookings, follow-ups, updates and irregularity handling are done instantaneously.
- Custom built-in-house systems that interface with the airlines’ system.
- Staff with ground handling background for flight handling.
- Fully trained in special cargo requirements.
- Close liaison with Ground Handling Agents to ensure high-quality service levels and maximize the revenue on every flight.
- Import handling and administration.
- Custom-built in-house system to generate accurate and timely reports.
- Strong backing of the financial strength of Safe Move courier and guaranteed timely remittances.
Charter/Freighter operation & Ground supervision
Industry-wide connections are leveraged to operate charter flights for ad hoc requirements. Ability to collaborate with DCA and GHA to obtain required approvals for fully trained and licensed staff to facilitate ground supervision and flight handling.
Novel Sea & Air freight concept
To use multimodal sea/air operations to suit different destinations and products. The Sea Port and the Airport's fully-fledged operation team offer unparalleled services.